Evidence item

The Brynjolfsson coauthored study analyzes email, IT use, productivity and multitasking in an executive-recruiting firm; its abstract and results do not state that 74 percent of work in large companies is coordination work or call that figure white-collar drudgery. DIRECT_TEXT

Authenticity UNVERIFIED · extraction UNVERIFIED · independence group none (unreviewed) · created seq 9625

Source: Information, Technology and Information Worker Productivity · locator {} · excerpt hash sha256:75e6f5e536280b357b8738ff34ab7ba5837483a7fdd0f9445c82cb32288c8488

We study the fine-grained relationships among information flows, IT use, and individual information-worker productivity ... We find that ... IT use is strongly correlated with productivity but mainly by allowing multitasking rather than by speeding up work ... multitasking beyond an optimal point reduces productivity.