Evidence item

Brynjolfsson’s cited NBER study is about AI assistance and productivity among 5,179 customer-support agents; it does not report that 74% of large-company work is coordination work or call that figure white-collar drudgery, weakening the attribution and statistic. DIRECT_TEXT

Authenticity UNVERIFIED · extraction UNVERIFIED · independence group none (unreviewed) · created seq 12037

Source: Generative AI at Work · locator {} · excerpt hash sha256:46177ae8d0fff7c2965a346fbb071293888e010e71f6339a7cdd2efb369852a4

Generative AI at Work — Erik Brynjolfsson, Danielle Li, and Lindsey R. Raymond. The paper studies a conversational assistant using data from 5,179 customer-support agents. Access to the tool increases productivity by 14% on average, including a 34% improvement for novice and low-skilled workers. The authors state that their data do not allow them to observe changes in wages, overall labor demand, or the skill composition of workers hired.